bytten®

faqs

COMPANY INFO

what is bytten?
We are proud to be the first brand since 2014 to design and create luxury jewelry that makes your smartwatch and fitness tracker as unique and beautiful as you. Our styles have evolved from slides to transform Fitbit trackers to rings, clasps, and charms to personalize Apple Watch and Fitbit bands.  

We have been featured in Accessories Magazine, Refinery 29, SELF, Shape Magazine, winner of a 2016 Women's Health Fitness Award, worn by Christina Applegate in Vacation, and more... 

bytten® is a registered trademark. Our jewelry is protected by copyright and stamped with our logo. 

PRODUCT INFO USE & CARE

what is a ring?
Rings are jewelry designed for stacking on the flat side of smartwatch bands. They slide onto the band and come in various sizes, finishes and styles, and are designed to be able to mix and match. We’ve curated a collection of stacks of rings, which are some of our bestselling pieces. You can also customize your own stack of individual rings, using BYOB™ (Build Your Own Bytten) product listings, designing it exactly how you want. Note that rings can not be worn on the buckle side of the strap. See “what is a clasp” below for jewelry that can be worn on either side of the band.

what is a clasp?
Clasps are jewelry designed as accents that can be worn on either side of smartwatch bands. The clasp mechanism opens and closes, so the piece can be worn on the buckle side or the flat side. Clasps are slightly larger than rings, to accommodate the clasp, and by design. We recommend wearing 1-2 clasps at a time. They should always be worn closest to the watch face for best fit and to ensure there is no additional pressure put on the clasping mechanism. Shop clasps here.

what is a stack?
Stacks 
are sets of rings for your smartwatch band. We have curated stacks that are designed to coordinate with all Apple Watch face colors. You can also customize your own stack from our collection of individual rings including different sizes, finishes, colored stones, and styles. They are interchangeable and can be mixed and matched. Shop stacks here.

what is a stud?
Studs are small charms that fit snugly into the holes of your smartwatch bands. We have a growing collection of styles that are designed to fit in the holes of Apple Watch sport bands; a subset of those designs are available for Fitbit classic and infinity bands (with rectangular holes). Note that we are not able to guarantee fit, or warranty our studs on third party bands, because even if they look just like sport bands from Apple, the material of the band and size of the hole may vary and affect how securely the stud fits. We have a variety of charms, which can be browsed here.

how do I care for my bytten jewelry?

Bytten jewelry is made from 925 sterling silver and plated with a variety of finishes to create custom looks. The finishes include: 14K gold, 14K rose gold, white rhodium, and black rhodium.

Plated jewelry is naturally susceptible to wear over time. To preserve the finish of your bytten jewelry, we recommend avoiding any products with alcohol, cleaning it, and your band, at least once a month. Build up of lotions, sunscreen, cosmetics, natural skin oils, dirt, soap, and other materials you interact with in daily life can get trapped behind your watch face, and between your jewelry and your band. This can accelerate wear of the the 14K gold, 14K rose gold, and black and white rhodium plating on your bytten jewelry.

To clean your band, we recommend taking your jewelry off the band, and taking your band off the watch. You can use mild soap and water on a soft cloth to clear away any surface dirt.

To clean your jewelry, use warm water and gently wipe each piece separately with a soft cloth. Use mild dish soap if needed.

In addition, please follow these care instructions:

with which devices and bands is bytten jewelry compatible?
The most important feature of fit is actually the band, and not the device. Our jewelry is compatible with all series (1-8) and all sizes (38|40|41mm and 42|44|45mm) of Apple Watch sport bands, bytten bands, as well as Fitbit infinity, and some classic bands. We do not warranty our products or guarantee fit on any third-party / after-market bands. 

bytten rings are NOT compatible with Milanese Loop, Solo Loop, Braided Sport Loop, Modern Buckle, Leather Link, or any type of metal band.

Our clasps fit 38mm|40mm|41mm:  Apple Solo Loop and Sport Loop bands.

Our clasps do not fit 42|44|45mm Apple Sport Bands, b, Apple Solo Loop, Sport Loop, or Braided Solo Loop bands; Please email us at support@bytten.com with questions about fit.

with what model Fitbits is bytten jewelry compatible?
We have stacks and rings that are compatible with Fitbit Versa, Sense, Charge and Alta. Here is a bit more info, but please email support@bytten.com with any questions:

Fitbit Versa and Sense: All of our rings, stacks and clasps for Apple Watch fit Fitbit Versa and Sense Infinity bands. It is the band that determines fit, not the tracker. We are not able to guarantee fit or warranty our products on third party / after-market bands. Feel free to order directly from the Apple Watch listing and send us an email if you would like a photo.

Fitbit Charge 3: Our tiny stone rings (tiny cz, tiny tanzanite, tiny garnet, tiny opal, and tiny turquoise), 1mm rings, and polished rope rings fit Fitbit Charge 3 classic bands.

Fitbit Charge 2: Many of our stacks also fit Fitbit Charge 2 bands. Some are listed already but please inquire if you have questions about others.

Fitbit Alta & Alta HR: We have a collection of Wearable Stacks that are designed for Fitbit Alta & Alta HR. You can find these on the Shop by Device page.

Fitbit Charge & Charge HR: We have some stacks designed to fit these earlier model Fitbit bands As above, it is best to email us for specific fit information.

do you have plans to design accessories for other Fitness trackers?
We are working on several other exciting products but would love to hear from you about what you would like. Please email us at support@bytten.com to let us know what trackers or products you would like us to develop.

are bytten products patented?
The bytten® Lucas slide design is patented: US Patent No. D723,415 S.
The bytten® paw stud is patent pending.

ACCOUNT INFO

how do I change my account information?
Visit the account page to add or change your name, phone number, and/or mailing address. The account page can be accessed in a web browser by clicking on the icon (that looks like a person’s head, sort of) located in the upper right corner of bytten.com or within the top dropdown menu in mobile. If you have not previously provided us with your information, follow the on-screen instructions to add your account information. To edit or delete existing information, click the “View Addresses” link. To change your preferred email address, please contact us at support@bytten.com.

what if I forgot my password?
Visit the account page and click on "Forgot Your Password?" underneath the Login button. Follow the on-screen instructions in order to reset your password. If you have trouble, contact us at support@bytten.com.

is my personal information secure?
Our customers’ safety and privacy are a top priority. We are avid online shoppers and therefore understand the importance of customer confidence and privacy. Customer data will never be sold to or shared with third-party marketers. Our privacy policy is available here.

SHIPPING

how does bytten ship products?
In the US, bytten ships packages via USPS First Class, USPS Priority, UPS Ground, USPS Express, with tracking information included. International shipping is provided via GlobalPost Standard International and UPS for some locations. If you are interested in additional shipping options, email us at support@bytten.com and we can provide quotes from FedEx and / or DHL.

UK CUSTOMERS: Please visit our Etsy store here. Etsy will manage the required VAT tax processing and will simplify the experience for you and us ;-)

ABU DHABI CUSTOMERS: Shipping to Abu Dhabi is available via FedEx International Priority for $85. Shipping time is approximately 1-3 days.

LOST OR STOLEN PACKAGES: bytten is not responsible for lost or stolen packages. If you wish to purchase insurance, we have added Route package protection as an option at check-out to make adding insurance easy and affordable.

where does bytten ship?
Bytten ships almost everywhere in the world. We ship to any street address or PO Box in the United States. We also ship outside of the US with Global Post Standard International, UPS International for some locations. We cn provide quotes for DHL Express, and FedEx International. Here are a few exceptions:

UK CUSTOMERS: As of January 2021, we are no long shipping to the UK from bytten.com. Please visit our Etsy store here where Etsy will manage the required VAT tax processing and will simplify the experience for you and us ;-)

ABU DHABI CUSTOMERS: Shipping to Abu Dhabi is available via FedEx International Priority for $85. Shipping time is approximately 1-3 days.

what else should i know about international shipping?

what about taxes, duties, and customs fees?
Taxes, duties, and customs fees associated with international shipments are the responsibility of the buyer. These fees vary depending on the country where an item is being shipped (not where the item is shipped from) and the value of the item you purchase. Please inquire with your local postal service to determine whether or not there will be customs fees or duties associated with your purchase. We are required by law to mark customs forms as "merchandise" and to declare the full value of your purchase.

what are bytten’s shipping costs?
USPS First Class Shipping from bytten.com within the US for orders over $50 is FREE! If you are in a hurry, we also provide USPS Priority Shipping for $10. USPS First Class International Shipping is available for $15. UPS Ground Shipping for $10, UPS 3-Day Select for $15. AND, if you are in a super rush, we offer USPS Priority Express shipping for $35 (within the US only).

how long will it take to get my order?

We ship products as quickly as possible. Some of our products are special order (e.g., engraved items) or on backorder, but most are available immediately and will ship within 1-3 business days of when we receive your order. The estimated USPS shipping times are as follows:

*International shipping times may take longer if there are delays in Customs. See "what about taxes, duties and customs fees" above for more information.

To see exactly when your order is expected to arrive, you can check the status of your order on your account page.

ORDERS & RETURNS

what forms of payment do you accept? can I use Paypal?
Bytten accepts most major credit and debit cards, including Visa, American Express, Mastercard, and Discover. And, yes! In addition, bytten also offers the option of paying directly via Paypal.

does bytten charge sales tax?
We only charge sales tax for items shipping to addresses in Massachusetts where bytten is located. Our payment processor also charges sales tax as required for other states. Prices displayed on our site do not include tax. When you add an item to your cart, sales tax will be estimated based on the total value of your shopping cart and your zip code. Final sales tax will be calculated and charged when the order is shipped.

how will I know that my order was successfully placed?
Once we have received your order, you will receive an email confirming your order. In addition, you will be able to see the new order listed at the bottom of your Account page. If for any reason you do not receive a confirmation email, please contact us at support@bytten.com to verify that your order was processed.

how can I check the status of my order?
We will update the status of your order as soon as it has shipped. Order details (including tracking info) are available on your account page.

can I modify my order or change my shipping address after an order is placed?
Please contact support@bytten.com with your order number as soon as possible if you want to modify your order or change your shipping address after your order is placed. We will do our best to accommodate you if we can!

what is your return and exchange policy?
We want to make sure that you love your bytten accessory, so we accept exchanges and returns within 30 days of purchase according to the following guidelines:

Of course, if your item is damaged or you receive something other than what you ordered we will work with you to correct the problem.

We guarantee our products for 3 months after receipt and will replace or repair problems resulting from normal wear during that time. Lost, stolen or abused jewelry is not covered by this warranty. Band compatibility, instructions for wear, storage, and care must also be followed for this warranty to be valid.

Please email us at support@bytten.com if you have any questions. We are happy to help.

INQUIRIES

I’m a jewelry designer. Can I make a product for bytten?
Yes! love collaborating. Please send a note to support@bytten.com and we will get back to you asap.

I would like to do a guest blog post on bytten, how do I do that?
We would be honored to showcase voices from the worlds of fitness, technology and fashion. We welcome guest contributions. Please email us at support@bytten.com.

 

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