bytten

Bytten COVID-19 Update


  

 

Our COVID-19 Update

To our bytten family,

While we are an online-only business, we do have some COVID-19 updates and logistical notes to share with you. These decisions have all been made to prioritize the safety of our team, community, and customers.

In order to help prevent the spread of COVID-19, we are all working from home. Luckily our products are small, so even order fulfillment is easy to do from our home studio. We are washing our hands and sanitizing our workspaces obsessively, and we are cleaning and quarantining all incoming packages (e.g., shipping supplies) according to CDC guidelines 

We ship via USPS, which is experiencing some delays due to the pandemic's effect on transportation availability. These timeframes are not guarantees; in general we have seen an increase in the number of exceptions to these estimates (i.e., longer delays) primarily for First Class service. If speedy delivery is important to you we recommend upgrading to USPS Priority Mail:

    • USPS Priority Mail Express: This service will not experience any delays at this time
    • USPS Priority Mail: Local 1-day delivery will not experience delays. However, the 2-3 day delivery window will now be extended to 3-4 days
    • USPS First-Class Package Service: 2-3 day delivery windows will be extended to 3-4 day delivery windows*

Our processing times are typically between one and three business days, but we are experiencing some minor delays due to our new work from home "arrangements"... and well, you know the rest. Processing times are now between three and five business days. We are doing our best to speed that up but please be patient during this time.

We are keeping our bi-monthly schedule for engraved orders; if anything changes there we will let you know. 

We are almost always online and are quite responsive. Let us know if you have any questions or just say hi; we love hearing from you.

Wishing you all good health.

xo, Jodi & Sophie

*Note that we have seen an increase in exceptions to the estimated timeframes for First Class Service. If timing is important to you we recommend upgrading to USPS Priority Service.

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